HOMECARE SYSTEM

Client Profile

The client offers a flexible and fully integrated homecare management system.

The client has carved a niche for itself in the Home Service domain in the UK and successfully executed a number of support project. The main requirement was 24 x 7 support and automation of the processes.
The client has an application server that provides services to many users to maintain information about carers (Nurses) and sites (Patients). Schedule is created for carers and distributed. When carer visits to a site, carer calls to toll free number from the site and inputs time in. System at the other end captures site phone number and information entered by carer and stores in database. This centralized information is sent to individual client on request so that client can update his own database for further processing. The whole process required manual interaction.

SCMC’s solution

SCMC has prepared an interface application, which runs on the same server as the application server. When installed, the application runs as a background process and can be scheduled using windows scheduler. User can see icon in the tray (near clock usually at right bottom). On right click of the mouse, menu is displayed for manual interaction with the application. The application has functionality like send, receive and reconcile local database. It maintains log of all errors as well as operations done either manually or automatically. User can view log by directly opening the log file or from application itself. The application is highly configurable and flexible to incorporate all changes required from time to time.

The development of application involved knowledge about Internet, FTP, interface design, database handling, inter-process communication and interaction with windows operating system. The boundary and scope of the application was very huge. SCMC has successfully provided a solution, which saves a lot of time and manual efforts of the client to complete the daily task.

Technology